SHIPPING & RETURNS

Shipping Policy

Since most of our items are made on demand, items are dispatched within 1-3 business days once payment has cleared. We do not ship on weekends and bank holidays.

We will only send replacement items once the parcel company confirms the item is lost. This can take up to 21 days.

 

We ship worldwide and we always ship our items with a tracking number.

Return & Exchange Policy

As per distance selling regulations, please contact us within 30 days of receipt if you wish to return your item as unwanted for a refund. We may refuse to return or exchange any Product for any reason in our discretion. Any return and refund permitted will be subject to a 15% restocking fee. Once you have received returns authorisation, the unwanted item must be returned to us within 7 days.

 

Items that are unwanted or ordered incorrectly must be returned in the same condition they were received in with the original packaging and all parts. The buyer will then receive a full refund but they must cover return postage costs.

 

In the unlikely event that items are lost in the post we can send a replacement after 15 working days (21 days for International orders) but unfortunately, we are unable to refund due to risk of fraudulent claims.

 

For international customers please be aware if your item becomes faulty and you require us to replace the item, the cost of returning the item to us is your responsibility, we cannot reimburse return postage costs. However we will send out the replacement at our cost.